Ford fell to near the bottom of the just-released 2012 Consumer Reports dependability survey. Up to now, it was ranked the most reliable American car maker. Toyota, however, excelled, claiming the three top spots. Some car experts, however, think the study is of little consequence.
Seeing the survey results
The top three places in the Consumer Reports reliability study went to Toyota's Scion, Toyota and Lexus. The top seven places all went to Japanese automakers.
That should be good news for dealers like Michael's Toyota of Bellevue, Washington. Jim Lentz, chief executive of Toyota Motor Sales USA, said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
The rest of the top ten reliable vehicles, following Scion, Toyota and Lexus, were Mazda Motors, Subaru, Honda, Acura, Audi, Infiniti and Kia.
The center and the bottom
Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Hyundai and Volkswagen rated 11 through 18. The bottom 10 was Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar.
Bad for Ford
Consumer Reports rated Ford as the most reliable car maker in the country two years ago, making its low spot very unusual. Jaguar is anticipated, but Ford was not. The MyFord/MyLincoln touch electronic entertainment system connectivity issues were to blame for the fall.
There was apparently not enough to help redeem itself regardless of the fact that Ford did a software upgrade to be able to help the system.
According to Ford spokesman Mark Schirmer:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Study of audience
Unless a model was redesigned during the last three years that was the time period where data was taken for the Consume Report dependability survey. It did not do automobile testing but just surveyed its readership.
Splitting hairs?
Edmunds.com vice chairman Jeremy Anwyl explained that automobiles are much more reliable than they were years ago. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
Seeing the survey results
The top three places in the Consumer Reports reliability study went to Toyota's Scion, Toyota and Lexus. The top seven places all went to Japanese automakers.
That should be good news for dealers like Michael's Toyota of Bellevue, Washington. Jim Lentz, chief executive of Toyota Motor Sales USA, said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
The rest of the top ten reliable vehicles, following Scion, Toyota and Lexus, were Mazda Motors, Subaru, Honda, Acura, Audi, Infiniti and Kia.
The center and the bottom
Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Hyundai and Volkswagen rated 11 through 18. The bottom 10 was Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar.
Bad for Ford
Consumer Reports rated Ford as the most reliable car maker in the country two years ago, making its low spot very unusual. Jaguar is anticipated, but Ford was not. The MyFord/MyLincoln touch electronic entertainment system connectivity issues were to blame for the fall.
There was apparently not enough to help redeem itself regardless of the fact that Ford did a software upgrade to be able to help the system.
According to Ford spokesman Mark Schirmer:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Study of audience
Unless a model was redesigned during the last three years that was the time period where data was taken for the Consume Report dependability survey. It did not do automobile testing but just surveyed its readership.
Splitting hairs?
Edmunds.com vice chairman Jeremy Anwyl explained that automobiles are much more reliable than they were years ago. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
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