How To Effectively Manage A Depression Hotline

By Dennis Sullivan


Depression is one thing that cause troubles to a person, to his families and colleagues. It drives people crazy, make them hostile and ending up their lives. Before such condition worsens, its important that patients are mentally and emotionally treated. In that regard, they will likely overcome their problems without resorting to inflicting harms to themselves or suicidal acts.

Nowadays, some agencies have found a way to help people who are suffering from stress and such. A depression hotline is established in providing assistance to various individuals so they can cope up with their situations. In order to make yourself capable and effective in handling such hotline, consider the following paragraphs to learn some things. By having enough ideas, you can successfully provide the assistance that someone needs.

Be non judgmental, keep calm and sympathetic too. Once you get to know the concerns of people, your main role is to lend an ear. Dont say something bad which can cause more problems. Listen first before providing your opinions. Before you give your advice, think multiple times if its helpful or not. Ideally, being calm in handling the situation might make situations controllable.

Never argue with the suicidal person. Arguing only complicates everything. As much as possible, dont force your opinions. When the other line seems to lose control, make sure you calm the current situation. Depressed people must feel that someone is listening to them. If you keep on arguing and saying negative things, chances are they would feel lonely and more sad.

Provide some hopes. Reassure that aid is available and that suicidal acts are only temporary. Let people know that life is so much important to be taken immediately. Offer some nice suggestions that will help remain their composure. Make sure that they keeps on talking to you and never lose your connection to them lest they wont cause any troubles to themselves.

Never be surprised. While there are factors that are pretty normal, some might definitely surprise you a lot. But no matter how shocked you are with what you discover, its basically important to remain calm and show no sign of surprise especially in your voice. Avoid any lectures that might only cause stress on their part. Besides, putting more fuels on fire surely cause a problem.

Take the calls seriously. Depressed patients are certainly leading a troubled life. Thus, they seek attention from other people. As a matter of fact, they might require someone who will not laugh of their misfortunes. No mater what happens, prevent yourself from laughing or even make fun of the current situation. Any attempts to suicidal is a serious matter.

Dont make promises concerning confidentiality. Contact the nearest medical agency or the families and friends of an individual before its too late. Ask for an immediate help practically when you think that his situation is now into a serious level.

In working with this hotline, its utterly vital to remain serious. If there is an emergency, then take the proper actions. More importantly, never let any situation to turn uncontrollable or else you might not be able to help someone consequently providing an ineffective service.




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